Booking & Payment Information
How to request a booking
- Choose a room and submit your dates, guest numbers and contact details.
- Urban Rest checks availability and sends the room, rate, booking reference and applicable terms.
- Complete any required payment using the instructions supplied.
- Your stay is confirmed only when Urban Rest issues confirmation and receives any required payment.
An online form submission is an availability request, not an instant booking or payment.
Rates and occupancy
Displayed rates apply to the stated room type and are subject to confirmation for the requested dates, occupancy and stay requirements. Registered occupancy limits may not be exceeded.
Payment methods
Urban Rest accepts EFT, card payments and cash at reception. Use the booking reference on EFT proof of payment. The approved deposit amount, final-payment deadline and proof-of-payment destination will be supplied with your confirmation.
Corporate and group bookings
Companies, departments, training providers and groups can request multiple rooms, long stays, invoices, meal packages, conference packages and custom quotations. Provide the organisation name, billing details, guest list and purchase-order requirements where applicable.
Amendments, cancellations and no-shows
Contact Urban Rest as early as possible to amend a booking. Cancellation more than 48 hours before arrival is free. Charges may apply within 48 hours. No-shows are charged according to the terms supplied with the confirmed booking.
Refunds
Any refund eligibility, amount, method and processing time follow the terms issued with the confirmed booking. Contact Urban Rest with your booking reference for an update.
Invoices and receipts
Request an invoice or receipt when booking or after departure. Include the booking reference and correct billing details.
Questions
Email bookings@urbanrest.co.za before paying if any detail is unclear.