Guest Information & Policies

Check-in: From 14:00
Check-out: By 10:00
Latest normal arrival: 21:00

Late arrivals must be arranged in advance. Early check-in and late check-out depend on availability and may attract an additional fee.

On arrival, report to reception for registration and key collection. A valid identification document and confirmation of any required payment may be requested. At departure, return your key, remove personal belongings and settle any outstanding approved charges.

Submit an availability request online with your dates, party size and preferred room. Urban Rest will confirm availability, the rate and any approved deposit or final-payment terms before payment is due.

A booking becomes confirmed only after Urban Rest issues confirmation and receives any required payment. EFT, card payments and cash at reception are accepted. Quote your booking reference when sending proof of payment or requesting an invoice.

More than 48 hours before arrival: free cancellation. Within 48 hours: cancellation charges may apply. No-shows are charged according to the confirmed booking terms.

Contact Urban Rest as early as possible to amend a booking. Any refund eligibility, amount, method and processing time will follow the terms supplied with the confirmed booking.

All visitors must report to reception and be registered. The booked guest remains responsible for visitor conduct.

• No visitors after 21:00 without prior management approval.
• Overnight visitors must be registered and an additional fee may apply.
• Room occupancy limits may not be exceeded.
• Management may refuse or withdraw access for safety, security or operational reasons.

Quiet hours: 22:00 – 06:00.

Keep noise to a minimum. Parties, loud music, illegal activity, threatening behaviour and conduct that disturbs other guests are not permitted. Guests and visitors must respect staff, other guests, privacy and property.

Smoking is prohibited in all rooms and indoor areas and is allowed only in designated outdoor areas. Additional cleaning charges may apply after indoor smoking.

Do not remove or misuse towels, linen, furniture or room amenities. Guests are responsible for damage caused by themselves or their visitors.

Families are welcome. Children must be supervised by an adult at all times, particularly around the pool and outdoor areas.

Pet arrangements are not published; contact Urban Rest before booking if you intend to travel with an animal.

The pool is available to registered guests and is used at each guest's own risk. Children require adult supervision.

• No glass containers, running, unsafe diving or loud music.
• Wear appropriate swimwear and respect other guests.
• Visitor access requires management approval.
• The pool may close for maintenance, weather, private functions or safety reasons.

Confirm current pool hours with reception.

The braai area is available by prior arrangement. Confirm availability and current operating hours with reception.

• Follow fire-safety and noise requirements.
• Leave the area clean and supervise the fire at all times.
• Visitors require approval and remain the booked guest's responsibility.
• Guests are responsible for damage.

Confirm whether utensils, charcoal or wood are required when arranging use.

Daily housekeeping, towels and linen are included. Tell reception if you need additional items.

Allow reasonable housekeeping access. Management or authorised staff may enter when necessary for emergencies, safety, maintenance or protection of the property.

Secure on-site parking is available at no additional cost for registered guests. Park in the designated area and keep the access route clear.

Lock your room and vehicle, keep valuables secure, report suspicious activity and familiarise yourself with emergency exits. Urban Rest cannot accept responsibility for loss or damage to vehicles or belongings left inside them.

Report a lost key or damage immediately. Replacement, repair or additional cleaning costs may be charged where applicable.

Items found after departure are retained for a limited period. Contact Urban Rest promptly with your stay details and a description of the item.

Companies, government departments, training providers, contractors, project teams and groups may request multiple rooms, long stays, corporate invoices, meal or conference packages and custom quotations.

Urban Hub accommodates meetings, workshops, training sessions, seminars and corporate events. Send the event date, type, expected attendance, layout, equipment, catering and accommodation requirements for a tailored response.

Contact Urban Rest after departure for lost property, an invoice or receipt, approved refund follow-up, feedback or a future booking. Include your booking reference so the team can assist efficiently.